We’re based in Orlando, Florida. We don’t have a physical shop at this time—our pieces are available online and at select art shows.

The best way to reach us is through our "Contact Us" page.

Kazel & Co is a family-run studio. Pieces are made by Johanny or George, with occasional help from our kids behind the scenes.

We work with a curated mix of materials including natural gemstones, Czech crystals, freshwater pearls, and other design elements—available in different shapes and sizes depending on the design.

Yes. We work to source our gemstones responsibly and ethically through trusted suppliers.

Our wire starts with a copper/silver base, then it is silver- or gold-plated, and finished with a polymer coating—a clear protective, enamel-like finish designed to support wearability and long-lasting shine.

For necklaces, we use 14K gold-filled chains and .925 sterling silver chains, depending on the design.

Based on supplier specifications, our materials are free of lead, nickel, and cadmium.

Our wire designs have a non-tarnish finish supported by a polymer coating (a clear protective, enamel-like finish). To keep your piece looking its best, avoid exposure to water, sweat, perfume, and household chemicals.

Necklace chains are 14K gold filled or .925 sterling silver (design dependent). Like all jewelry, proper care and storage helps maintain shine.

Many customers wear our pieces comfortably. Our wire is finished with a polymer coating, and we take care with skin-contact areas. If you have known allergies or very sensitive skin, please contact us before ordering and we’ll help you choose the best option.

We recommend removing jewelry before showering, swimming, exercising, or cleaning to help preserve the finish.

Put jewelry on after perfume, hairspray, and lotions, and let products dry fully first.

Wipe gently with a soft cloth after wear. For intricate wire details, use a soft, dry brush to remove dust from crevices.

Store jewelry in a dry place (box or pouch recommended) and avoid humidity when possible.

f we still have the components (including the gemstone/crystal/pearl materials), we may be able to remake a replacement. We’ll confirm availability and pricing. Replacement earrings typically range from $25–$40 plus shipping.

Our standard bracelet size is 6.5 inches. If you need it bigger or smaller, please contact us to request a special order.

Most necklaces are 16 inches and include a 2-inch extender (up to 18 inches). If you need it bigger or smaller, please contact us to request a special order.

We ship to the contiguous United States only.

No. At this time, we do not ship internationally.

Flat-rate shipping is $6.95, and free Shipping on orders over $90.

Most orders are ready in 1–3 business days. If an item is a special order, production time may be longer—we’ll contact you if that applies.

Carrier transit time is typically 3–4 business days, depending on location and season.

Yes. Express shipping is available for approximately $25 (based on carrier rates and destination). If you need express delivery, please contact us before ordering so we can confirm timing and cost.

Yes. You can enter a different shipping address during checkout.

Please double-check your address at checkout. If you spot an error, contact us immediately—once an order is processed, we may not be able to make changes.

Once the carrier marks the package as Delivered to the address provided at checkout, we are not responsible for loss or theft. Please contact the carrier first to open a claim, and if needed, report it to the appropriate local authorities.

Eligible items may be returned within 10 days of delivery. Customers are responsible for return shipping unless there was an issue on our end or the package arrived damaged.

Earrings are final sale for hygiene reasons. The only exception is if the item arrives damaged in transit—customers must provide photos showing the damaged package and the item.

Exchanges are issued as store credit.

Yes. Custom pieces are final sale.

Yes. We offer a 6-month craftsmanship warranty covering defects in workmanship under normal wear. This does not cover normal wear and tear, accidental damage, exposure to water/chemicals, improper storage, or loss/theft. If there’s an issue, contact us with photos and your order number.

Yes. Our pieces are shipped in gift boxes.

Some pieces may return, while others are one-of-a-kind. If you love something that’s sold out, contact us and we’ll let you know what’s possible.

Mostly informational emails (new releases, styling tips, updates), plus occasional promotions.

We keep it secure and use only what we need to send updates and promotions.

No. We do not sell or share your personal information with third parties.