100%. Every Kazel & Co. piece is made by hand in our Florida studio. No factory machinery, no assembly-line shortcuts. Johanny crafts each wire piece using Alambrismo, a South American wire artistry technique where every curve, wrap, and detail is shaped by hand. Our leather pieces are cut, shaped, dyed, and finished in-house by George.

We don’t use factory machinery or assembly-line shortcuts. Each piece is made to feel personal, not mass-produced.

We work with carefully selected materials, including polymer-coated wire, genuine gemstones, freshwater pearls, 14K gold-filled chains, .925 sterling silver chains, and 100% full-grain leather that we cut, dye, seal, and finish in-house.

Every material is chosen with intention, for its beauty, comfort, durability, structure, and how it supports the final design. Whenever possible, we prioritize materials from suppliers who align with responsible and ethical sourcing practices. These choices reflect the quality, care, and values behind Kazel & Co.

Not easily, and no, it will not turn your skin green.

We don’t use cheap wire that fades after a few wears. Our wire starts with a quality copper/silver core, is plated in gold or silver, and is sealed with a protective polymer coating. That coating helps resist tarnish, protects the finish, and creates a smooth barrier between the metal and your skin.

With proper care, your piece is designed to keep its shine and stay beautiful for a long time.

Yes. Our wire is made without nickel, lead, or cadmium.

Each piece is sealed with a protective polymer coating that creates a smooth, comfortable finish against the skin. It is designed to be comfortable for sensitive skin, but if you have a known metal allergy, please contact us before ordering so we can help guide you to the best option.

Our signature necklaces and fashion crosses come with premium chains selected to complement the design.

Pieces finished in gold include a 14K gold-filled chain. Pieces finished in silver include a .925 sterling silver chain.

These chains are chosen for durability, comfort, and a refined finish that matches the quality of the piece.

Our signature necklaces and fashion crosses come on an adjustable 16–18 inch chain, designed to sit beautifully at the neckline and layer easily with your favorite pieces.

Need it a little shorter or longer? Contact us before ordering and we’ll let you know what adjustment options are available.

Gold-filled wire has a thick layer of gold mechanically bonded to a base metal. It is durable, but the material cost is much higher, which would significantly increase the final price of each piece.

At Kazel & Co, we use polymer-coated wire because it allows us to create detailed Alambrismo designs with a rich gold or silver finish, strong tarnish resistance, and a more accessible price. The protective coating helps preserve the shine and creates a smooth barrier against the skin.

Our chains are different: pieces finished in gold include a 14K gold-filled chain, and pieces finished in silver include a .925 sterling silver chain.

Yes! All KaZel & Co. jewelry is free of lead, nickel, and cadmium. Our pieces are hypoallergenic and crafted with materials that are safe for sensitive skin, so you can wear them with confidence.

Yes! We love creating custom pieces. Please reach out to us through our Contact page to discuss your custom order request.

Our pieces are crafted to be worn and loved. The polymer-coated wire is durable for everyday wear, though we recommend avoiding prolonged contact with water, perfume, lotions, and chemical products to keep your piece looking its best. With a little care, your KaZel piece will stay beautiful for years.

It depends, some pieces are limited edition, and others use stones we may no longer carry. Your best bet is to contact us and we'll see what we can do for you.

Yes! We regularly participate in art shows and markets across Florida and other states. Follow us on social media to stay updated on our next event. We'd love to meet you in person.

To keep your KaZel pieces looking their best: avoid contact with water, perfume, lotions, and chemical products. Store in a dry place, ideally in the pouch or box provided. Gently wipe with a soft cloth after wearing.

All KaZel & Co. pieces arrive gift-ready. If you have a special request, please add a note at checkout or contact us directly.

While many items are kept in stock, some are made to order and may take 1–3 business days to craft. Please allow 3–6 business days for your order to be processed and prepared for shipment.

Domestic orders within the USA ship at a flat rate of $6.95. Orders over $90.00 qualify for free USPS First Class shipping, automatically applied at checkout.

USPS First Class Mail typically arrives 3–5 business days after shipment. Most orders arrive within 4–10 business days total. During the holiday season, delivery times may be longer.

Once your order ships, you will receive an email with your tracking number. You can also track your order by logging into your account and clicking "My Orders." If you haven't received a confirmation email within a week, please check your spam folder or contact page.

At this time, we ship domestically within the USA, including Puerto Rico. International shipping is not currently available but may be offered in the future.

Once USPS marks a package as delivered, it becomes the responsibility of the recipient. We recommend checking with neighbors or your local post office. Unfortunately, we are unable to issue refunds for packages marked as delivered.

If a piece doesn’t connect with your personal style, you may return it within 20 days of delivery for store credit.

The item must be unworn, unaltered, in original condition, and returned inside its original Kazel & Co studio box so it stays protected during shipping. Return shipping is the customer’s responsibility.

Earrings and custom pieces are final sale.

The customer is responsible for return shipping costs for standard returns.

If the item arrived damaged, defective, or there was an error with your order, we’ll take care of the cost to make it right.

Every piece leaves our studio carefully inspected and packaged, but shipping can be unpredictable.

If your order arrives damaged or defective, email us at shop@kazelco.com with your order number and a clear photo of the issue. We’ll review it and make it right as quickly as possible.

Standard returns are issued as store credit.

The exception is if your package is confirmed lost in transit by the carrier. That’s not on you, and we’ll issue a full refund in that case.

Email us at shop@kazelco.com with your order number and reason for return.

Once your return is approved, we’ll send you the return instructions. Please do not send anything back before contacting us.

Yes. Please contact us first and wait for return approval before sending anything back. Returns sent without approval may not be accepted.

Yes. Store credit is valid for one year from the date it is issued.

Once we receive and inspect the returned item, approved store credit is usually issued within 5 business days.

If the carrier confirms your package was lost in transit before delivery, we’ll issue a full refund to your original payment method. Refund processing times may vary depending on your bank or payment provider.

Yes. Store credit and discount codes can be used together at checkout.

Earrings are final sale for sanitary reasons. Custom-designed pieces, modified designs, and items purchased during promotional sales are also final sale.

For sanitary reasons, all earring sales are final. We’re unable to accept returns or exchanges on earrings under any circumstances, so please review your selection carefully before purchasing.

No. Original shipping fees are not refundable. Store credit is issued for the item value only, unless the package was confirmed lost in transit by the carrier.

The original Kazel & Co box helps protect the piece during shipping. If an item is returned without proper protection and arrives damaged, the return may not be approved.

Yes, if the item is eligible and within the 20-day return window. Approved gift returns are issued as store credit.

We do not offer direct exchanges. If you want a different piece, you can return the eligible item for store credit and place a new order.

Yes, we repair jewelry made by Kazel & Co. Contact us with your order number, a short description of what happened, and a clear photo of the piece. We’ll review it and let you know what options are available.

It depends on the issue, age of the piece, and materials needed. If the damage was caused by an error on our side, we’ll make it right. For normal wear, accidents, or damage from water, chemicals, or improper care, repair costs may apply.

Possibly. If we still have the matching stone or materials available, we may be able to remake the missing earring to match your original pair. The cost is typically 50% of the original pair price, plus any applicable shipping. To create the closest possible match, we recommend sending us the remaining earring.

Reach out through our contact page. and we’ll let you know what’s possible.

Not always. Some stones, pearls, or components may no longer be available, and some damage may not be repairable. We’ll always be honest about what can be fixed and what options make sense.

Email shop@kazelco.com with your order number, photos, and a short explanation of what happened. Please do not send the piece back until we review the request and provide instructions.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Apple Pay, Google Pay, PayPal, and other payment options available through Shopify at checkout.

Yes. All payments are securely processed through Shopify. Your payment information is encrypted, and Kazel & Co does not store your full credit card number.