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All jewelry is created with love and care, and your satisfaction is very important to us. If for some reason you are not fully satisfied, please follow the following instructions:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original packaging.
If any of this situations happens, we only partial or no refunds are granted (if applicable):
To complete your return, please follow our procedures explain below:
Please send it back to:kazel & Co.
Once your return is received and inspected (Please allow up to 20 days for your package to arrive ), You will receive an email notification from KaZel & Co notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. Also, we’re unable to refund any original shipping charges, gift cards or store credit payment, if applicable
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.
Cancellations: We do not accepts cancellations. Sorry about inconvenient.
Special Order: Custom Made Items are not returnable or exchangeable. Thanks for your understanding.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded
Exchange: Unfortunate we don't accept exchange, unless we send the wrong item, the item was defective or the item was damaged during shipping.
Lost Items: The USPS does a wonderful job, but sometimes black holes just happen. We’ll refund your purchase price and original shipping charges when a package is verified as lost. However, if tracking says ‘Delivered’ but your package is missing, we cannot provide a refund. Once the USPS delivers a package, it becomes your responsibility
KaZel & Co. reserves the right to deny unreasonable returns, and exchanges.
If you have more questions, please click here.