Return & Refunds

Last Updated: March 24, 2026

Returns

All jewelry is created with love and care, and your satisfaction is very important to us. If for any reason you are not fully satisfied, please follow the instructions below:

  • We will accept returns or exchanges on merchandise in its original unused condition, postmarked within 7 days of receiving your shipment, for a refund or store credit, less shipping costs.
  • We do not accept returns after 7 days. All sales are final on customized, special order, and discounted items — this includes all items purchased with a discount code or items on sale.
  • At this time, we are not accepting returns on earrings.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in its original packaging.

Partial or no refunds may be granted in the following situations:

  • Any item with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 7 days after delivery

How to Start a Return

To complete your return, please follow the steps below:

  • Email us HERE with your request
  • Include proof of purchase
  • Explain the reason for the return
  • Once we confirm all information and approve your return, please send the item to:

KaZel & Co.
7707 South Orange Avenue Ste 592364,
Orlando, Florida US 32809

  • Please use a well-padded box or envelope and a traceable carrier. We are not responsible for items lost or damaged during return shipping. All return shipping costs are the responsibility of the customer.
  • For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

Defective Items

If you received a defective item, please:

  • Take a photo of the defective piece and send it along with your order number to defective@kazelco.com
  • Once we receive your information, we will process your request within 3 business days and send a prepaid return label to your inbox
  • Please return the defective piece in an envelope or box
  • Once received, we will send you a replacement

Refunds

Once your return is received and inspected (please allow up to 15 days for your package to arrive), you will receive an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 business days. Please note that original shipping charges, gift cards, and store credit payments are non-refundable.

Late or Missing Refunds
If you haven't received your refund yet, please check your bank account first. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us here.

Cancellations: We do not accept cancellations. We apologize for the inconvenience.

Special Orders: Custom made items are not returnable or exchangeable. Thank you for your understanding.

Sale Items: Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges: We do not accept exchanges, unless we sent the wrong item, the item was defective, or the item was damaged during shipping.

Lost Items: The USPS does a wonderful job, but sometimes packages go missing. We will refund your purchase price and original shipping charges when a package is verified as lost. However, if tracking shows "Delivered" but your package is missing, we are unable to provide a refund. Once USPS delivers a package, it becomes your responsibility.

KaZel & Co., KaZel Jewelry, and KaZel Leather reserve the right to deny unreasonable returns and exchanges.

If you have more questions, please click here.