Return & Refunds Last Updated: June 2026
Returns & Exchanges
Every piece from Kazel & Co. is made by hand, with care and intention. We want you to love what you ordered. If something isn't right, here's how we'll make it right.
Return Window
We accept returns on eligible items postmarked within 20 days of delivery, in their original unused condition and original packaging.
Because every piece is handmade, we inspect each return carefully. Items showing signs of wear, damage, or alteration are not eligible for return and may be sent back to the customer at our discretion.
For hygiene reasons, earrings are final sale. Custom orders, special orders, and items explicitly marked Final Sale at purchase are also non-returnable.
How to Start a Return
Email us at shop@kazelco.com with your order number and the reason for your return. Once we approve your request, we'll send return instructions. Ship to:
Kazel & Co. 7707 South Orange Avenue, Ste 592364 Orlando, FL 32809
Please use a padded envelope or box and a trackable shipping service. We recommend shipping insurance for items valued over $75. Return shipping is the customer's responsibility. We are not responsible for items lost or damaged in return transit.
Defective Items
If your piece arrives defective, email us at shop@kazelco.com within 14 days with your order number and a photo of the issue. We'll review within 3 business days and send a prepaid return label. Once we receive the piece, we'll ship a replacement right away.
Store Credit
Approved returns are issued as store credit to your account. Store credit expires one year from the date of issue and is tied to your account. Store credit cannot be combined with discount codes. Original shipping charges are non-refundable. Gift cards and store credit balances are non-refundable.
Cancellations
Orders can be cancelled within 24 hours of purchase, provided they haven't shipped yet. After that, your order is in production or in transit and cannot be cancelled.
Lost Packages
If tracking shows your package as lost in transit before delivery, we'll refund your purchase price and original shipping to your original payment method once the carrier confirms the loss. If tracking shows the package as delivered, we are unable to issue a refund. We recommend shipping to a secure address.
Warranty
We offer a 6-month craftsmanship warranty covering defects in workmanship under normal wear. This does not cover normal wear and tear, accidental damage, exposure to water or chemicals, improper storage, or loss and theft. To request warranty support, contact us at shop@kazelco.com with your order number and photos.
Return Abuse
Kazel & Co. reserves the right to deny unreasonable returns or exchange requests.
Questions?
Email shop@kazelco.com. We read every message.
