Refund Policy and Returns

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We provide prepaid return labels for unworn items in original packaging within 14 days of purchase. A processing fee of $5.00 will be deducted from all returns. Shipping fees are non-refundable.

Additional non-returnable items:
Gift cards

To complete your return, please follow our procedures explain below:

  • Please send us proof of purchase at:shop@kazelco.com.
  • Please explain the reason of the return.
  • After we confirm all information is correct and give you the approval of return, Please send it back to:                                                               kazel & Co.7707 South Orange Avenue Ste 592364,Orlando Florida US 32859.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If any of this situations happens, we only partial or no refunds are granted (if applicable):

  • any accessories with obvious signs of use,
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kazelco.com.

Special Order: Belts are consider special order or custom made. Custom Made and is not returnable or exchangeable. Thanks for your understanding. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@kazelco.com and send your item to: kazel & Co. 7707 South Orange Avenue Ste 592364, Orlando Florida US 32859.

Cancellations(if applicable)
We do not accepts cancellations. 


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Kazel & Co. 7707 South Orange Avenue, Ste 592364, Orlando Florida US 32859

We will be sending you a prepaid return label for the returning  items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

$1 Days
$2 Hours
$3 Minutes
$4 Seconds