Last Updated: March 24, 2026

Returns & Exchanges

Every piece from Kazel & Co. is made by hand, with care and intention. We want you to love what you ordered. If something isn't right, here's how we'll make it right.

Return Window

We accept returns and exchanges on eligible items postmarked within 10 days of delivery, in their original unused condition and original packaging.

Because every piece is handmade, we inspect each return carefully. Items showing signs of wear, damage, or alteration are not eligible for a full refund and may be returned to the customer or refunded partially at our discretion.

For hygiene reasons, earrings are final sale. Custom orders, special orders, and items purchased with a discount code or on sale are also final sale.

How to Start a Return

Email us at hello@kazelco.com with your order number and the reason for your return. Once we approve your request, we'll send instructions for sending the item to:

Kazel & Co. 7707 South Orange Avenue, Ste 592364 Orlando, FL 32809

Please use a padded envelope or box and a trackable shipping service. We recommend shipping insurance for items valued over $75. We're not responsible for items lost or damaged in return transit, and return shipping is the customer's responsibility.

Defective Items

If your piece arrives defective, email us at hello@kazelco.com within 14 days with your order number and a photo of the issue. We'll review within 3 business days and send a prepaid return label. Once we receive the piece, we'll ship a replacement right away.

Refunds

Once we receive and inspect your return, you'll get an email confirming receipt and the status of your refund. Approved refunds are processed to your original payment method within 5 business days.

Please note: original shipping charges are non-refundable, and gift cards and store credit cannot be refunded.

Cancellations

Orders can be cancelled within 24 hours of purchase, provided they haven't shipped yet. After that, your order is in production or in transit and can't be cancelled.

Lost Packages

If tracking shows your package as lost in transit, we'll refund your purchase price and original shipping once the carrier confirms the loss. If tracking shows the package as delivered, we're unable to issue a refund. We recommend shipping to a secure address.

Questions?

Email hello@kazelco.com. We read every message.