Serenity Cross pendant Necklace
Shipping and handling:
Our products are handmade in our Studio in Orlando, Florida. While many items are kept in stock, some are made to order and most of them would take from 1-3 business to be made, then it would be ship to you. Please allows us 3-7 business days to receive your order.
We shipped all items thru USPS.
Domestic order in USA have a flat rate of $5.00.
Free USPS First Class shipping on all domestic orders over $65.00.
USPS First Class Mail items usually arrive 3-5 days after order is shipped
Free shipping is automatically applied before tax. Free shipping is applied before coupon and before gift card is used (when applicable).
As soon as we process your order, you will receive an email with a tracking number. If you haven't received the email confirmation within a week's time frame, first we would advise to check your spam/junk folder in case and make sure you entered your correct email address upon ordering. Or track your order by clicking "Account" and then "my order". If all else fails and nothing is there,
We are not responsible for delays due to inclement weather or other issues on behalf of the mail carrier.
if tracking says ‘Delivered’ but your package is missing, we cannot provide a refund. Once the USPS delivers a package, it becomes your responsibility.
Please note during the holiday season that these time frames may be impacted.
Your money is 100% guarantee, if you don't receive your shipment in 30 days, we will refund your money.
All jewelry is created with love and care, and your satisfaction is very important to us. If for some reason you are not fully satisfied, please follow the following instructions:
We will accept returns or exchanges on merchandise in its original unused condition, postmarked within 3 days of receiving shipment for refund or credit, less shipping costs. We do not accept returns after 3 days. All sales are final on customized, special order and discounted items - this includes all items purchased with a discount code or items on sale.
Right now, we are not accepting return on all earrings.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original packaging.